New obligation to report on the useful life of products
August 24, 2022 · 1 min read
As of today, August 24, 2022, a new provision of Law No. 21,308 also known as “Pro-Consumer Law”, publicada en el Diario Oficial el 24 de diciembre de 2021 que introduce modificaciones a la Ley N°19.496 de Protección a los Derechos de los Consumidores (Ley de Protección al Consumidor). Esta disposición establece la inform the useful life of certain durable products according to their normal use, which are called “durable goods”, which must be understood as those whose consumption can be carried out in a prolonged manner or those that are not consumed during their first use. prolongada o aquellos que no se consumen durante su primer uso.
This regulation complements what the Consumer Protection Law currently establishes as “basic commercial information” for durable goods, adding the duty of the supplier to inform about the duration of the good under foreseeable conditions of use , that is to say, about its useful life, in addition to the period during which the supplier is obliged to provide spare parts and technical service for its repair.
The basic commercial information corresponds to the minimum information on the characteristics of the product, such as the identification of the good or service offered, instructions for use and the terms of the warranty, and that this must be provided to the public by means that ensure a clear, expeditious and timely access prior to the purchase.
