Partner Jos\u00e9 Luis Corval\u00e1n and senior associate Isidora Fern\u00e1ndez published the article \u2018Mecanismo alternativos de resoluci\u00f3n de controversias en materia de consumo en Chile: An\u00e1lisis del impacto y eficacia\u2019, in the Revista de Actualidad Mercantil of the Pontificia Universidad Cat\u00f3lica del Per\u00fa.<\/p>\n
\u201cThis article will review the alternative dispute resolution mechanisms that currently exist in Chile in consumer matters.<\/p>\n
In this sense, the article will review the main elements of the Regulation that regulates mediation, conciliation and arbitration in consumer matters, published in the Official Gazette on 13 December 2022, which entered into force on 14 June 2023, of the ODR or \u2018Online Dispute Resolution\u2019 system incorporated by the Chamber of Commerce of Santiago and of the collective voluntary procedures, incorporated by Law 21.081 published on 13 September 2018.<\/p>\n
The purpose of the article is to make a diagnosis of the situation that was in force prior to these mechanisms and to analyse the impact of their incorporation in consumer relations and commercial traffic, the way in which they have been implemented and their effectiveness in resolving conflicts, the incentives for suppliers to offer and submit to them in the framework of legislation that tends to strengthen the protection of consumer rights, and the pending challenges in this area,\u2019 they summarised.<\/p>\n