Consumer Law

Barros & Errázuriz has a team of expert lawyers in Consumer Law, a topic that has become increasingly relevant, especially in the context of the latest amendment to Law No. 19,496 on the Protection of Consumer Rights, which entered into force in March 2019 and the new legislative projects in this area.

The above has led to companies in different sectors being faced with more complex regulations and new consumer rights, exposing them, in case of non-compliance, to fines that have been increased up to 6 times, and holding these companies accountable for damage indemnifications.

In addition, the National Consumer Service (SERNAC) has been given greater powers of oversight and for pursuing the legal responsibility of suppliers.

In this sense, Barros & Errázuriz has great experience in providing advice to companies from different industries, in relation to the contingencies that may arise on a day-to-day basis, risk assessment and review of contracts signed with consumers, responses to the SERNAC requirements and collaboration in the implementation of corrective measures observed as a result of audits, up to representation in legal proceedings and collective mediation.

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